FAQ - The Elephant Necklace®
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FAQ

Where is The Elephant Necklace located?

We're located in sunny Anna Maria, FL

How long will it take for my Elephant Necklace item to arrive?

Orders processing time is 1 business day.

USA:  Once an order is shipped, it can take 1-5 business days to arrive (depending on where in the country you are located).

INTERNATIONAL: Once an order is shipped, it can take 1-2 weeks to arrive (depending on where in the world you are located).

Will I be notified when my order has shipped?

Yes! You will receive a confirmation email after placing your order, and another when your order is shipped. If you did not receive a shipping email from us within 5 business days please contact us. 

Will I receive a tracking number?

All orders include tracking. The tracking number will be sent to the email that you provided at checkout, as soon as your order ships. You can track your order here.

What forms of payment do you except?

We except all major credit cards and PayPal. 

Are your products nickel free?

Yes, all of our products are crafted using an 18k gold & sterling silver plated alloy.

What does the elephant symbolize?

The elephant symbolizes strength, wisdom and stability.

Does wearing an elephant give you good luck?

The elephant is known to bring good luck to those who wear it.

What is your return policy?

We offer a 30 day return policy. If you are not 100% satisfied with your necklace you may return it. Your necklace must be unworn and accompanied with your original sales receipt. To return your necklace please contact us.

What is your lifetime guarantee?

If your necklace ever breaks we replace it free of charge. All we ask is that you cover the shipping. 

How much of my purchase goes to SaveTheElephants.org?

10% of our net profit is donated directly to SaveTheElephants.org to help protect elephants in danger. 

 

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